Research & Training

Journal Articles



  • Guidelines for Creating User-Friendly Websites. Manual on developing a website that is easily used by your target audiences.
  • Using Your Website for Knowledge Translation Webcast Series. These webcasts prvide guidance on how to create an effective, user-friendly, accessible website. (Powerpoint format)
    • Creating a User-Friendly Website (January 27, 2009). In this webcast, we discuss why it is important to make sure you have an effective and high-quality website, the current status of Model System websites, and ways to make Model System websites more friendly, usable and professional. You will learn about the common problems among the Model System websites and easy ways to address these problems. At completion of this webcast, you will be able to evaluate your website for usability, design materials targeted appropriately to your target audiences, and suggest ways to improve the organization and layout of your website to website developers.
    • Improving Your Website’s Effectiveness (March 24, 2009). In this webcast, we discuss more advanced website design topics related to navigation, site-level organization, website planning and evaluation. These topics may require more systemic change than the topics discussed in Webcast #1, but have greater impact as well. At completion of this webcast, you should be able to participate in a planning process to improve your site’s content, structure and organization as well as evaluate its effectiveness.
    • Website Accessibility: Becoming an Advocate for People with Disabilities (May 19, 2009). In this webcast, we describe common website accessibility problems and solutions. We frame our discussion within the context of the Section 508 standards and the Web Content Accessibility Guidelines. At completion of this webcast, you should be able to discuss and advocate for accessibility with your web developers and advocate for accessible design.
    • Best Practices in Developing Consumer Information. This document provides a brief summary of ways to develop content that is understandable by your target audience.